Lodge Terms of Service

LODGE TERMS OF SERVICE

OVERVIEW

  • There is ONLY stair access to the Lodge accommodations.
  • Please note that smoking is strictly forbidden at this property. The damage deposit will not be refunded if breaking this rule.
  • The property cannot accommodate pets in any room. The damage deposit will not be refunded if breaking this rule.
  • Pre-authorisation hold on credit card for incidentals.
  • If you expect to arrive outside reception opening hours, please inform Himwitsa Lodge in advance. Guests may check-in anytime after 15:00/3 pm. Guests checking-in after the art gallery has closed, a sign will be placed on the art gallery door with instructions for whom to call in order to check-in to the room.
  • Please inform Himwitsa Lodge in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
  • In accordance with government guidelines to minimize transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
  • In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
  • Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
  • This property will not accommodate hen, stag or similar parties.
  • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • A damage deposit of CAD $200 is required. The property pre-authorizes this to your credit card 14 days before arrival. This will be collected by credit card. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
  • Maximum of 4 people per suite.

CHILDREN & EXTRA BEDS POLICY

Child Policies

    • Children of any age are welcome.
    • Children aged 12 years and above are considered adults at this property.
    • To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and Extra Bed Policies

      • There is no capacity for cots at this property.
      • There is no capacity for extra beds at this property.
      • There is extra bedding for a $25 charge.

      ACCOMMODATION POLICY

        • Check-in 15:00 to 21:00 (3pm - 9pm)
        • Late / After Hours Check-in
          • Call Cathy 1-250-726-5065
        • Check-out 05:00 to 10:00 (5am-10am)
        • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
        • A damage deposit of CAD $200 is required. The property pre-authorizes this to your credit card within 14 days before arrival. This will be collected by credit card. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

        Age Restriction

          • The minimum age for check-in is 21

          Pets

            • >No Pets Allowed (ONLY Exception: Certified Service Dogs)

            Accepted Credit Cards

              • Mastercard and VISA,  American Express
              • The property reserves the right to pre-authorise credit cards prior to arrival.

              HEALTH & SAFETY PLAN/POLICY

                Safety Features

                  • Staff follow all safety protocols as directed by local authorities
                  • Shared stationery such as printed menus, magazines, pens, and paper removed
                  • Hand sanitizer in guest accommodation and key areas
                  • First aid kit available

                  Physical Distancing

                    • Contactless check-in/check-out
                    • Cashless payment available
                    • Physical distancing rules followed
                    • Screens or physical barriers placed between staff and guests in appropriate areas

                    Cleanliness & Disinfecting

                      • Use of cleaning chemicals that are effective against Coronavirus
                      • Linens, towels and laundry washed in accordance with local authority guidelines
                      • Guest accommodation is disinfected between stays
                      • Guest accommodation sealed after cleaning
                      • Guests have the option to cancel any cleaning services for their accommodation during their stay

                      Food & Drink Safety

                        • Food can be delivered to guest accommodation
                        • All plates, cutlery, glasses and other tableware have been sanitized

                        CANCELLATION POLICY: HOTEL/LODGE

                        1. The guest can cancel free of charge until 30 days before arrival.
                        2. The guest will be charged the cost of the stay reserved, if cancelling in less than the 30 days before arrival.
                        3. The guest will be charged a prepayment of the cost of 30% within 24 hours of reservation.

                        You can always contact us with any questions at hohsocials@gmail.com

                        Our Collections